Job Announcements

Visitor Services Associate

Come join our Visitor Services team! The Massachusetts Historical Society (MHS) seeks a part-time (18 to 22 hours per week) Visitor Services Associate (VSA) to greet visitors and provide a rich overview of multiple facets of the Society’s resources. Founded in 1791, the Massachusetts Historical Society is an invaluable resource for American history, life, and culture. Its extraordinary collections tell the story of America through millions of rare and unique documents, artifacts, and irreplaceable national treasures. Its collections are accessible to anyone with an interest in American history. Beyond research, the MHS offers many ways for the public to enjoy its collections including engaging programs, thought-provoking exhibitions, publications, seminars, and teacher workshops.

This position staffs the Visitor Services desk on Tuesday evenings (with the possibility to work additional hours during the day on Tuesday), Fridays, and Saturdays for a total of 18-22 hours/week. There may be opportunity to work additional hours during evening programs.

Duties:
The VSA staffs the admissions desk, welcomes all guests to the MHS, and enriches the experience of our visitors by providing professional service in a friendly and welcoming manner. The position helps to maintain the security of the building by keeping accurate records through our visitor management software, controlling traffic in and out of the lobby, and enforcing security policies. The position provides information regarding exhibitions, programs, membership, and other services provided by the Society, as well as assists in the promotion, registration, and implementation of programs and events. The VSA records details such as total number of visitors, how they heard about the MHS, area of origin, etc. The Visitor Services team works closely with the executive team to ensure information regarding meetings and parking is up-to-date and shared in a timely manner. The VSA answers the telephone and directs calls to the appropriate staff members, monitors deliveries, provides assistance to visitors with specific needs, and handles visitor complaints, including receiving and recording visitor feedback. In the event of an emergency, the VSA will follow evacuation procedures and assist visitors. The VSA will assist with other projects as needed. This person plays an essential part in promoting the Society’s public image and in maintaining the security of the building and collections.

Requirements:
The successful candidate will be someone who enjoys working with the public, meeting new people, and partnering with volunteers as demonstrated by experience working with a diverse public in a customer service or similar position; possess good written and verbal communication skills, and strong planning and organization skills; be able to consistently enforce policies and procedures; and be proficient with Microsoft Office applications. Broad general knowledge and interest in American history, the community, and visitor services is strongly preferred; familiarity with visitor management software and Square (or similar point of sale system) is preferred.

Application procedure:
To apply, please e-mail cover letter, brief resume, and names of three references to Carol Knauff at cknauff@masshist.org. No phone calls please. The MHS is committed to building a culturally diverse staff and is an Equal Opportunity Employee.


The Society is an equal opportunity employer.

We aim to be a diverse workforce that is representative, at all job levels, of the citizens we serve. Candidates of all backgrounds are welcomed and encouraged to apply. We are committed to creating a work place free from harassment and discrimination on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, military or veteran status, or any other category protected by law (also known as membership in a "protected class"). We offer a competitive benefits package and salary commensurate with experience.