Kudos to the Reader Services Staff
Last week the American Historical Society (AHA) held their annual meeting in Boston. The meeting spanned January 6 through January 9 and brought an influx of historians, graduate students, and other history professionals to the Back Bay area.
Many of those in town for AHA, made it a point to stop at the MHS as part of their trip to Boston. Some even arranged to come to town a few days early so they could fit in a few full-day sessions in the reading room before attending AHA events at the end of the week. We were happy to see many familiar faces returning to the library, as well as a large number of first time researchers.
Over the course of the week, the library was visited by 72 individual researchers for a total of 119 research visits. In servicing those researchers the members of the library staff offered 35 new reader orientations for first time researchers, paged over 260 requests for materials from the closed stacks, produced over 300 pages of photocopies, and engaged in countless one-on-one interactions with our researchers. These numbers exceed what we typically see in a single week during our busy summer months. Kudos for a job well done to our Reader Services staff. They managed the atypical mid-winter rush with smiles and quick delivery of all library services. We hope everyone enjoyed the AHA meeting and hope to see all who visited us last week back in the library in the near future.
| Published: Monday, 10 January, 2011, 10:00 AM
The Fifty Nifty
In January 2010 I posted a piece offering a glimpse of the researcher population that visited the MHS in 2009. This morning I sat down to compose a similar piece for 2010. But then I got distracted. As I worked through our researcher database, tallying up the different places researchers had visited from, I discovered that in June of 2010 we had a multi-day research visit from a resident of West Virginia!
If you did not read the January 2010 post, you may not understand why I find it so exciting that we had a researcher from West Virginia, so I will explain. With the closing of the first decade of the 21st century, West Virginia was the only state not represented in our researcher database. We had recorded visits from researchers from all 49 other states, as well as Washington, D.C., and Puerto Rico. But up to that point the West Virginians had eluded us. Now with the opening of the second decade of the 21st century we can claim visitors from all fifty states - an interesting piece of trivia and a testament to the widespread appeal of our collections to researchers around the country.
In 2010 alone, the MHS was visited by researchers from 47 states. Alaska, North Dakota, and South Dakota were the only states not represented this year. As usual we also had a number of international visitors. Folks traveled to the MHS library from Australia, Austria, Canada, England, France, Germany, Greece, Ireland, Israel, Japan, Netherlands, Northern Ireland, Russia, Scotland, and Taiwan just to name a few. Our international visitors comprise the smallest percentage of our individual researchers, but they often are in town for extended periods of time, making multiple visits to the library and are better represented in the total research visit category.
I ponder how I missed the West Virginian at the time of his visit. He was a researcher I spoke to - concerning his research, not his home! And I imagine that the staff member working the reception desk must have been one of our newer employees, not aware that I was on the look out for a researcher from West Virginia, thus not alerting me to the fact.
So now I must define identify a new geographical goal. I wonder how many of the Canadian provinces are represented in our database...
| Published: Wednesday, 5 January, 2011, 8:00 AM
Summing Up 2009
It looks like 2009 was a busy year in the MHS library. We previously reported that this past July was the busiest month on recent record in our reading room. The trend continued through most of the calendar year. All told we had over 1,450 researchers visit the library over the course of the year, for a total of 2,851 daily uses. We had over 740 first time visitors this year, a good indication that both our website and our public and educational programs are reaching out to new users. It is also a good indicator that people are still interested in using libraries.
In addition to the people that visited the library in person, our reference staff engaged in over 1,500 email correspondences with researchers seeking assistance, answered 62 posted letters, and fielded over 1,100 reference-related phone calls.
In servicing our researchers the staff made over 13,000 photocopies of MHS documents, and paged over 5,600 call slips. Because researchers can request multiple volumes and/or boxes from manuscript collections on a single call slip, it is difficult to gauge just how many individual items were retrieved and returned to the stacks, but I would wager it is a safe bet to say that it was well over 10,000 items.
You may be wondering where all those researchers come from. Given the size and scope of our collection is it not surprising that researchers come from near and far to visit the MHS reading room.
Local visitors, (individuals with Massachusetts addresses), make up about 44% of our researcher population. A person in Pittsfield, MA may argue that he is less of a local than a resident of Providence, RI or Portsmouth, NH, so that number may be a bit of an unfair representation of the ‘local’ population. It would be interesting to see what percentage of our Massachusetts visitors are from the greater Boston area. Perhaps we will track that data in 2010.
The largest percentage of our researcher population, about 50%, is comprised of United States residents living outside of Massachusetts. In 2009 the MHS reading room was visited by individuals traveling from 44 of the 50 states, plus researchers from both Washington, D.C. and Puerto Rico. The only states not represented by researchers visiting the library this year were Hawaii, Louisiana, Mississippi, Nevada, North Dakota, and West Virginia. Incidentally, West Virginia is the only state in the nation not represented in our current researcher database. This means that we have not had a visitor to our library from West Virginia in the 21st century (the new database was started in 1999). If you know of any West Virginian historians, please send them our way!
Our researchers do reach well beyond the borders of the United States, though. In 2009 we had visitors from more than 12 foreign nations, including Portugal, Japan, Croatia, Poland, Israel, Australia, Ireland, and Russia. The majority of our international visitors are from the nations of the United Kingdom and Canada, a trend that continues from year to year. It is also interesting to note, although not at all surprising, that our international visitors tend to visit the reading room on multiple consecutive days, more so than researchers from the United States.
Hopefully 2010 will prove to be an even bigger year for the library staff and our researchers, and with any luck at all we'll add a West Virginian to our reader database!
| Published: Wednesday, 30 December, 2009, 9:59 AM
Holiday Closure Notice
Please note: The reading room will be closed on Saturday, 5 September and Monday, 7 September for the Labor Day holiday.
| Published: Friday, 4 September, 2009, 3:00 PM
Holiday Closure Notice
Please note: The reading room will be closed on Saturday, 23 May and Monday, 25 May for the Memorial Day holiday.
| Published: Friday, 22 May, 2009, 12:03 PM