Job Announcements

Visitor Services Coordinator

Come join our Visitor Services team! The Massachusetts Historical Society (MHS) seeks a full-time Visitor Services Coordinator (VSC) to greet visitors and provide a rich overview of multiple facets of the Society’s resources. As the first point of contact for visitors to the MHS, the VSC and Visitor Services (VS) team provide a welcoming and friendly first impression, offer information and assistance regarding exhibitions, programs, events, activities, and facilities within the Society, and assist with safety and security of visitors and collections.

Founded in 1791, the Massachusetts Historical Society is an invaluable resource for American history, life, and culture. Its extraordinary collections tell the story of America through millions of rare and unique documents, artifacts, and irreplaceable national treasures. Its collections are accessible to anyone with an interest in American history. Beyond research, the MHS offers many ways for the public to enjoy its collections including engaging programs, thought-provoking exhibitions, publications, seminars, and teacher workshops.

This position staffs the Visitor Services desk Mondays, Tuesdays, Wednesdays, and Thursdays from 8:00 AM to 6:00 PM. There will be opportunity to work additional hours during evening programs.

Key Responsibilities:

The VSC leads the daily operations of the admissions desk with a focus on customer service, organization, and efficiency. The VS team is responsible for answering the telephone and routing calls to the appropriate staff members, monitoring deliveries, providing assistance to visitors with specific needs, assisting with administrative work, handling visitor complaints, and receiving and recording visitor feedback. The team assists with other projects as needed.

The VSC helps to maintain the security of the building and ensure the safety of staff, visitors, and the Society’s collections by:

  • Keeping accurate records through our visitor management software
  • Controlling traffic in and out of the lobby
  • Enforcing security policies
  • Working with security officer to monitor CCTV and access control systems
  • Following evacuation procedures and assisting visitors in the event of an emergency

The position contributes to the experience of visitors by greeting guests and providing a welcoming first impression. In this role, the VSC:

  • Provides accurate information about the Society, its exhibitions, events, and other resources
  • Assists with maintaining the Society’s social media presence
  • Helps with the promotion, registration, and implementation of programs and events.
  • Maintains a well-stocked and tidy supply of MHS brochures, calendars, and other collateral

The VSC maintains policies and procedures related to VS (e.g.: event management and promotion, meetings, parking, shift changes, social media). The position:

  • Works closely with the executive team to enforce policies and to ensure information regarding meetings, parking, and visitors is up-to-date and shared in a timely manner
  • Provides initial and follow-up training of VS procedures and software for VS and LRS staff
  • Generates monthly visitor reports including details such as total number of visitors, how they heard about the MHS, area of origin, etc.

This role plays an essential part in promoting the Society’s public image and in maintaining the security of the building and collections.

Qualifications and Skills:

The successful candidate is a people-oriented individual who enjoys meeting, engaging with, and providing assistance to a variety of groups and people from different backgrounds and experiences. A background working with a diverse public in a visitor service, customer service, or similar position is strongly preferred. Broad general knowledge and interest in American history, the community, and visitor services is a plus. The strongest candidates will demonstrate:

  • Good written and verbal communication skills
  • Strong planning and organization skills
  • The ability to assess and anticipate needs and be a flexible problem solver
  • The ability to consistently enforce policies and procedures
  • Proficiency with Microsoft Office applications
  • Familiarity with visitor management software and Square (or similar point of sale system)

Application procedure:

To apply, please e-mail cover letter, brief resume, and names of three references to Carol Knauff at cknauff@masshist.org. The position is located at the Massachusetts Historical Society located at 1154 Boylston Street, Boston, MA. The MHS requires proof of vaccination for COVID-19 for all employees.

 

Development Specialist

Co-reporting to the Assistant Director of Individual Giving and the Philanthropic Services Manager, the Development Specialist (DS) is an integral member of a Development Department consisting of five full time staff. As DS, you will be responsible for the logistical and tactical operations needed to implement membership fulfillment, stewardship and fundraising events, database integrity, and administrative support. You will be successful in this role if you’re a detail-oriented generalist looking to join a nimble and motivated team at an established and growing cultural institution. The DS will have three main areas of focus:

  • Membership Fulfillment where you will ensure members receive their benefits

  • Donor Events, including recurring events such as the Making History Gala and Member Week, where you will coordinate logistics, guest lists, and provide tactical support

  • Database Integrity where you will execute database clean-up queries and deduplication functions, as well update constituent data and membership data

This is an exciting opportunity to join The Massachusetts Historical Society Development Department as they embark on several exciting projects to expand the scope and impact of the Society’s work. The MHS Development Department is committed to mentorship and professional development for team members including access to skill development courses and opportunities to attend local conferences.

The DS may assist with supervising volunteers and interns on related activities.

Key Responsibilities:

  • Implement membership benefit fulfillment including:

    • Use the database to run monthly queries identifying new/ renewed members

    • Send welcome packets to new members

    • Send fulfillment communications to members identified in the queries

    • Collate responses to communications, and execute fulfillment which includes updating constituent records with recognition salutation(s), gifting memberships on their behalf, mailing publications, and other benefit fulfillment activities

  • Spearhead logistics and provide tactical support for stewardship and fundraising events including:

    • Creating event listings in the Altru database

    • Tracking registration and pulling registration lists

    • Working with vendors and internal facilities and operations staff

    • Budget tracking, invoice processing, and data tracking

    • Overseeing the production of signage and supply ordering

    • Assisting with event check-in and other duties during the event

  • Manage the accuracy of constituent data in the Altru database, including:

    • Entering and updating contact data based on notifications of address and/or contact changes

    • Updating salutations, including recognition salutations

    • Updating membership status

  • Maintain data integrity in the Altru database, including:

    • Running clean-up queries on an established schedule

    • Running deduplication, deceased record finder, and other functionalities

  • Provide occasional administrative support for other Development activities including mailing projects, prospect research and geo-plotting, and other administrative tasks

  • Attend occasional evening and weekend events related to the position

 

Qualifications

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

 

  • 2-5 years of Development or Administrative experience

  • Proficiency in Microsoft Office, Google Suite, and Zoom

  • Experience with event production from catering to budget tracking to guest reception

  • Driven and motivated with a high level of attention to detail

  • Strong organization and project management skills

  • Collaborative workstyle both within the organization and with external constituencies

  • Good judgement and discretion, especially when working with confidential information

  • Genuine interest in the Society’s mission

 

Of Added Value:

  • Competency with Blackbaud Altru or a comparable data, specifically with maintaining constituent records

  • Experience with Adobe Acrobat, DonorSearch, Constant Contact, Survey Monkey, Issuu

  • A good sense of humor and collegial attitude

  • Innovative and open to change, with creative instinct

 

Compensation and Benefits

The salary for this role is very competitive. The Massachusetts Historical Society offers a generous benefits package including:

  • Medical, dental, and life insurance

  • Medical and dependent care flexible spending accounts

  • Vacation starting at three weeks plus 12-14 holidays per year

  • Retirement benefits with an employer match of up to 4%

  • Pre-tax commuter benefits and a monthly public transportation incentive

  • Reciprocal entrance to many local education and cultural institutions

 

Making the Decision to Apply

To apply to this position, please email a resume and a thoughtfully written cover letter to Assistant Director of Individual Giving, Patrick Holmes via pholmes@masshist.org, and Philanthropic Services Manager, Molly Jarvis via mjarvis@masshist.org.

The DS position is full-time and requires availability for occasional weekend and evening work. The position is located at the Massachusetts Historical Society which is in the Back Bay neighborhood of Boston. The position may require minimal travel within Boston when necessary. MHS requires proof of vaccination for COVID-19 for all employees.

 


The Society is an equal opportunity employer.

We aim to be a diverse workforce that is representative, at all job levels, of the citizens we serve. Candidates of all backgrounds are welcomed and encouraged to apply. We are committed to creating a work place free from harassment and discrimination on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, military or veteran status, or any other category protected by law (also known as membership in a "protected class"). We offer a competitive benefits package and salary commensurate with experience.